Refund policy

You have 30 days after receiving your order to request a return. To be eligible, products must be unused and unopened, in their original packaging, with proof of purchase.

Start a return

Email hello@brezenlife.com with your order number and the reason for your request. Our team replies within 24 hours.

If your return is accepted, we will send a return shipping label and instructions, including the return address. Please do not send a return before receiving approval. Items sent back without first requesting a return will not be accepted.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us immediately if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Non-returnable items

For hygiene reasons, opened or used nasal strips cannot be returned. Please contact us about defective, damaged or incorrect items even if the issue was discovered after opening. Sale items and gift cards are not eligible for returns.

Exchanges

The fastest way to exchange an eligible item is to request a return. Once your return is accepted, place a separate order for the new item.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, email hello@brezenlife.com.

Applicable consumer rights

This policy does not limit any rights that apply under applicable consumer law. If an order is shipped into the European Union, the applicable 14-day cancellation period and its exceptions apply.